SUPPLIER OVERVIEW.

PolyAI builds the world's most lifelike AI agents for enterprise customer service. Our AI agent platform helps companies like Caesars, Marriott, PG&E, and Unicredit automate the work of thousands of customer service representatives and provide superhuman customer experience at scale.

PolyAI agents are designed to handle up to 90% of customer calls, providing consistent and exceptional brand experiences in every conversation. With a PolyAI agent, you can extend your support channels to operate 24/7. This constant availability builds stronger relationships with your customers, enhancing their overall experience.

Why Choose PolyAI?

Key Features:

Effortless customer experience:
PolyAI's platform allows customers to speak naturally, with the flexibility to interrupt and change topics, ensuring a smooth and engaging interaction every time regardless of accents, dialects and background noise.

Rapid deployment:
Businesses can design, integrate, and deploy a customized voice assistant in as little as six weeks, seamlessly integrating with existing technology stacks without the need for risky re-platforming.

Enterprise-grade security and compliance:
PolyAI offers 24/7 support and holds compliance certifications such as ISO 27001, SOC 2, and PCI DSS, meeting stringent security requirements across various industries.

Comprehensive integrations:
The platform supports both out-of-the-box and custom integrations, ensuring safe and easy implementation without necessitating changes to existing tech infrastructures.

Proven impact:
PolyAI's solutions have demonstrated significant benefits across various sectors:

Increased call handling:
A global delivery company managed to handle 75% of calls in 12 languages, enhancing their global reach and efficiency.

Enhanced customer satisfaction:
A health insurance provider experienced a 15-point increase in CSAT scores with zero call abandonment, reflecting improved customer satisfaction and retention.

Revenue growth:
A hotel and casino brand generated an additional $7.2 million in revenue through extended customer engagements, showcasing the platform's potential to boost profitability.

Operational efficiency:
A retail clothing brand achieved a 60% reduction in seasonal hiring, saving over $1 million, by automating customer interactions.

PolyAI empowers businesses to modernize their customer experience, reduce operational costs, and foster brand loyalty. Their cutting-edge technology ensures that customers feel heard and valued, setting a new standard in customer service excellence.Hear it for yourself here - https://poly.ai/resources/?_resource_type=call-recording