Opus Technology

SUPPLIER OVERVIEW.

Opus Technology is a specialist managed service provider helping organisations transform their customer experience (CX) through tailored, end-to-end contact centre solutions. Opus partners with leading contact centre technology providers to deliver the best-fit solutions for each client, we are technology agnostic and deliver solutions to meet the specific needs of our clients.

Our CX transformation offering covers everything from data and insights to cloud migration, omnichannel strategies, AI and automation, agent desktop optimisation, and workforce enablement. Key capabilities include interaction analytics, reporting, Voice of the Customer/Employee programs, and conversational AI such as chatbots and virtual agents.

By focusing on the complete customer journey, Opus helps organisations reduce operational costs, resolve issues faster, and deliver consistently better service. Their results speak for themselves, we currently have a 97.5% customer satisfaction and a 99.2% first-time fix rate on P1 issues.
Serving over 800 organisations across the UK in sectors such as public services, finance, retail, and hospitality, Opus bring a proven track record in driving measurable CX improvements. Opus supports clients nationwide and has three UK offices.

Why Us?

Opus have been established for 30+ years and Opus only partner with the leading CX and telephony vendors. We are the number 1 UK partner for both Five9, and 8x8 and a Mitel platinum partner.

These include: Five9, 8x8, Mitel, Gamma, Creovai, Microsoft, ASC, Luware, Audiocodes, Talkative, Oak.

To learn more or get in touch, visit https://www.opustech.co.uk/ or call 0800 316 7566.

CX Transformation https://www.opustech.co.uk/contact-centre/cx-transformation/
CX Discovery https://www.opustech.co.uk/contact-centre/cx-discovery/
Contact Centre Solutions https://www.opustech.co.uk/contact-centre/contact-centre-solutions/