Lemon Contact Centre Ltd

SUPPLIER OVERVIEW.

Established in 2003, Lemon Contact Centre is a trusted UK-based outsourced contact centre, delivering exceptional 24/7 customer service. We act as a seamless extension of your company, managing business telephone calls, emails, web messaging, SMS, messaging apps, and Business Process Outsourcing (BPO) activities with professionalism, empathy, and efficiency.

Whether you're a growing SME or an established national brand, we offer flexible, scalable solutions that adapt to your operational needs and customer expectations. Our services are available through two core delivery models:

1. Bureau/shared agent model provides a cost-effective way to handle fluctuating call volumes. You only pay for the time our agents spend on your business, making it a smart and efficient choice.

2. Dedicated agent model is ideal if you need consistent support from a named team who understands your brand, systems, and customer expectations in depth. The dedicated agent service can be used in conjunction with the bureau model to provide cost effective 24-hour support.

Every Lemon client benefits from a dedicated account manager and detailed performance reporting. Our structured on-boarding process is designed to get you up and running quickly while aligning with your brand and business goals. Whilst our technology integrates smoothly with your existing CRM and third-party systems, ensuring efficient information flow and a seamless customer experience.

Lemon is ISO9001 and ISO27001 certified, PCI-DSS compliant, and a Real Living Wage employer. These credentials reflect our commitment to high standards in quality, data security, and ethical employment. Our people are our strength, and we invest in attracting and retaining highly skilled agents who care about delivering excellent service.

With omnichannel capabilities, flexible service packages, and a people-first approach, Lemon Contact Centre delivers reliable, high-quality customer support every day of the year.

Why Choose Lemon?

At Lemon Contact Centre, we provide outsourced customer service that feels in-house. Our UK-based agents represent your business with professionalism, care, and consistency across voice and digital channels.

We specialise in managing both daytime overflow and out-of-hours support. Whether handling routine enquiries or urgent escalation calls, our agents respond quickly and efficiently, always aligned with your processes and tone of voice.

Our dual service models give you the flexibility to manage costs and scale confidently. The bureau model is perfect for unpredictable volumes, while our dedicated agent service provides continuity and deeper brand alignment. Our flexible solution helps ensure that you’re never under-staffed or over-resourced.

Seamless CRM integration, transparent reporting, and personal account management ensure you're always in control. With over 20 years of experience and a strong client base across professional services, housing, finance, healthcare, and utilities, we know how to deliver service excellence.

Choose Lemon Contact Centre if you want a trusted partner who prioritises your customers and protects your reputation, 24 hours a day, 365 days a year.