SUPPLIER OVERVIEW.

A leader in optimising CX, HGS helps our clients become more competitive every day.

We provide world-class customer care and digital innovation for contact centre operations locally and globally. Our solutions ensure high quality conversations, in the customer channel of choice resolving contacts first time all underpinned by great people, cloud technology, digital innovation (automation, analytics, and artificial intelligence) and a collaborative partnership to optimise and future-proof.

HGS UK has over 3,000 employees making a difference to some of the world’s leading brands, central and local government partnerships. Although locally managed we are part of the HGS group, a multi-million dollar business, bringing global best practice, backing and investment.

Why Choose HGS UK?

With over 20,000 employees across 34 delivery centers in 8 countries, HGS offers a spectrum of technology, digital marketing, and outsourcing solutions tailored to specific industry verticals.

Exceed customer expectations every time
Increase the value and quality of every customer interaction with the right blend of talent and technology – HGS Bots&Brains™.

Deliver a higher quality customer experience (CX) and increase NPS® and CSAT
Lower costs through AHT and cost per contact reductions
Add revenue by improving conversions and Customer Lifetime Value (CLV)