Creovai Ltd

SUPPLIER OVERVIEW.

Creovai provides Conversation Intelligence and Guidance software that enables contact centres to lower operational costs, reduce customer churn, and increase customer loyalty and sales.

Contact centre leaders use Creovai to listen to every customer conversation, understand what’s impacting their most important performance metrics, and take informed action to improve business outcomes.

Creovai's Intelligence and Guidance products work together to drive better contact centre interactions. Conversation Intelligence uses machine learning and AI to turn unstructured conversation data into insights about the contact centre’s top opportunities for improvement. These insights are automatically applied to Real-Time Agent Guidance, enabling contact centres to trigger relevant prompts and coaching based on the context of the customer conversation. Creovai enables every agent to work efficiently, apply the best practices of top performers, and deliver excellent customer service.

Why Choose Creovia?

Creovai brings together leading Conversation Intelligence and Real-Time Agent Guidance technology, enabling us to offer the best of both worlds in one powerful software suite. Our software helps contact centres achieve their most important business goals, including:
• Lowering operational costs: By identifying the root causes of repeat contacts and long handle times, automating quality assurance, and providing real-time guidance so agents can resolve customer queries more efficiently.
• Reduce customer churn: By identifying leading churn indicators and causes of dissatisfaction, automating targeted save offers, and guiding agents through workflows that reduce customer effort.
• Increasing sales: By identifying the most effective pitches and rebuttals and building them into real-time prompts so all agents can replicate the behaviors of top performers.
Creovai is a trusted partner of contact centre software leaders including 8x8, Genesys, Odigo, Glia, and Gladly. Our software also offers pre-built integrations with the industry’s most popular systems, enabling users to start generating ROI from Creovai in weeks, not months.

Video links

o Real-Time and Conversation Intelligence Demo: https://vimeo.com/1022181966?share=copy#t=0
o CSATai Explainer: https://vimeo.com/1031693703?share=copy#t=0
o QA automation explainer: https://vimeo.com/1031695888
o Creovai Real-Time Agent Assist Demo (Inbound Services): https://vimeo.com/1022876856/b152041baa?ts=0&share=copy

Guides or Sales Collateral

o Creovai Product Overview (UK): https://go.creovai.com/hubfs/Creovai-Overview-productguide-UK.pdf
o Thrasio case study: https://www.creovai.com/case-study/thrasio
o NHS case study: https://www.creovai.com/case-study/nhs