CloudInteract Ltd

SUPPLIER OVERVIEW.

We don’t just implement Amazon Connect — we help you unlock its full potential.

Customer experience is everything — and too often, it’s overlooked or overcomplicated. Since launching in the UK in 2023, our mission has been simple: to make contact centres
work better for everyone by unlocking the power of Data, AI, and Communication on AWS.

Why
We specialise in transforming contact centres into high-performing, future-ready platforms — fast. Whether you're just getting started with Amazon Connect, looking to optimise your current setup, or are ready to layer in GenAI and automation, we meet you where you are and accelerate your path forward.

How
Our award-winning accelerator, Apollo, helps you do more with your data — giving you real-time insights, faster decisions, and better customer outcomes without the complexity. And because everything we deliver is powered by AWS, you get scalability, reliability, and security built in from day one.

Our team has been working on Amazon Connect since its inception, and worked on some of the largest, and most complex Connect implementations.

With 7 certified Amazon Connect Ambassadors and deep-rooted AWS expertise, CloudInteract gives you the power of unlimited AI, intelligent data, and seamless customer
interactions — at scale.

In addition to this we have complimentary solutions such as our MS Teams integration, Amazon Connect Custom Video Solution, Amazon Connect Quickstart, and Managed Service Assurance.

Where
We partner with ambitious organisations across sectors — from Financial Services, EdTech, HealthTech and Life Sciences to Retail, Travel, Public Sector and BPOs. Whether you’re a global enterprise or scaling innovator, we’re here to help you reimagine every customer connection.

Useful Links

Videos
CloudInteract Apollo
Seamless Microsoft Teams + Amazon Connect Integration
Discover the CX Maturity Journey Framework by CloudInteract

Articles
CloudInteract Resource Hub
AI-Powered Customer Service for Amazon Connect: The Hype, the Truth, and What Actually Works
Overcoming the 7 Biggest Challenges with AI, Automation, and the Right Roadmap