Customer Experience Transformations Ltd

SUPPLIER OVERVIEW.

Introducing CXT
Customer Experience Transformations Ltd have over 23 years of experience, and a host of well known clients, and can offer a number of services.

Trusted Tech Advice
RFIs | RFPs
Supplier Selection
Tech Consolidation
UCAAS | CCAAS
AI
Automation
Digital & Social Channels
PCI | CRM
MS Teams
IT Support |
Security
Hosting
Connectivity

‘’Trusted tech advice with proven methodology to drive superior outcomes’’

Why Choose CXT Ltd?

How Exactly Do I Help Businesses?
1. How to consolidate, condense and rationalise overcrowded tech stacks.
2. Sourcing of technology to fill specific capability gaps (see supported pillars).
3. Production of RFI and/or RFP documents tailored to your business requirements.
4. Managing technology selection processes end to end on your behalf.
5. Supplier onboarding/offboarding.
6 Outsourcing.
7. Independent technology portfolio reviews.
8. Cost reduction.
9. Enhancing operational efficiency.
10. Customer journey, sales methodology. training and development.
Proven Selection Methodology To Drive Superior Outcomes

I stay engaged, both with your business and chosen supplier from start to finish and beyond.
Overseeing a thorough completion of each stage to ensure that the best possible outcome is achieved.

Each stage is underpinned by a detailed sub section, including a comprehensive checklist/matrix that is completed before moving onto the next phase.

Trust & Transparency
1. I work on a trust and transparency basis.
2. I don’t ask you to sign a contract with me.
3. If I can’t help or add enough value then I will be honest and tell you.
4. I don’t charge for my time but ask that travel expenses are covered if we start working together.
5. The recommended starting point is a no obligation discovery call or face to face meeting.
6 This enables me to gain a better understanding of current challenges my suitability to support.
7. Both parties can also validate if a compatible working relationship is viable.
Please don’t hesitate to contact me with any further questions