ContactCenter4ALL Ltd

SUPPLIER OVERVIEW.

We simplify customer contact—so you can focus on what matters: delivering real service in real-time.

CC4Teams transforms Microsoft Teams into a full-featured, AI-supported contact center without the complexity. Our platform blends voice, email, WhatsApp, chat, and social channels into a single screen so your agents can deliver seamless service no matter where or how customers reach out.

But we don't stop at unifying channels.

We power them with intelligence.

Our AI helps agents work smarter, not harder, with real-time suggestions, automated summaries, and intelligent routing that gets customers to the right place fast. It's all about reducing friction, saving time, and making every interaction count.

We're Microsoft-certified, natively built on Azure, and trusted by organizations that need to deliver high-quality service—fast.

It all comes together with CC4Teams

A great customer contact strategy offers multiple ways to connect.

Voice, Email, and WhatsApp each serve a unique purpose, ensuring customers get the right support at the right time.

Voice – Essential for urgent or complex issues. A phone call provides real-time support, builds trust, and allows for more in-depth problem-solving.

Email – Best for formal, detailed, and non-urgent communication. It keeps a clear record, allows attachments, and gives customers the flexibility to respond at their convenience.

WhatsApp – Ideal for fast, casual, and mobile-friendly conversations. It enables quick questions, real-time updates, and rich media sharing, keeping interactions smooth and personal.

Click on the link or picture to see CC4Teams in operation.

Processing Voice with CC4Teams

We simplify Customer Contact

Slash wait times with our call flows, directing callers straight to the best-suited, available agents. Leverage the power of CC4Teams, tapping into the advanced capabilities of Azure Communication Services seamlessly integrated.

Click on the link or picture to see CC4Teams in operation.

Seamless. Effortless. Unified.

The human touch for Urgent or Complex needs

While digital channels are growing, voice remains irreplaceable for:

Urgent or high-priority Issues – when a customer needs immediate help, a phone call ensures real-time problem resolution.

Emotional Connection – Voice communication builds trust and empathy, which is essential for sensitive or high-stakes conversations.

Complex Problem-Solving – Some issues require back-and-forth discussion, which is more effective via voice than text-based channels.

Click on the link or picture to see CC4Teams in operation.

Empower your Team

Contact Details:

Click here to request contact and details

To learn more about ContactCenter4ALL and how we can support your business, contact our team today.

Email: daniel.horgan@contactcenter4all.com
Telephone: 07764 398244
Website: https://contactcenter4all.com/home/contact/
Address: HQ, Lange Dreef 15, 4131NJ VIANEN, The Netherlands